Frequently Asked Questions
Everything you need to know about your Bella Freud order and our luxury collections.
Where does Bella Freud ship to?
We offer worldwide shipping. Delivery times and costs vary by destination, with express options available for the UK, Europe, and the USA.
What is your return policy?
You can return any unworn items in their original packaging within 14 days of receipt for a full refund. Please ensure all tags remain attached.
How should I care for my cashmere knitwear?
To maintain the quality of our signature cashmere, we recommend hand washing in cool water with a mild wool detergent or professional dry cleaning.
Can I track my order status?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as PayPal, Apple Pay, and Klarna for flexible payments.
How do I find my correct size?
Please refer to the 'Size Guide' button on each product page for specific measurements. Our knitwear is often designed for a classic, slim fit; we recommend sizing up for a more relaxed look.